Customs fees are import charges set by countries to ensure fair competition. Most countries have set spending thresholds before an import incurs a customs charge. We would advise speaking to a customs company in your country for more information on how this works.
Depending on order value and location you may incur a minimal customs fee. Clients are liable for this fee. We are working on a delivery duty paid option which we hope to introduce in Q1 2024.
When goods are shipped that require a fee, clients pay the fee to the shipping company when the items are delivered. If the items are rejected and returned to us, we will subtract the return fee and any additional costs incurred in the process before issuing a refund.